Programs
Conference Program
In order to participate in the conferences you must apply for accreditation here
- 21 October 2020
- 22 October 2020
- All
- Has the customer experience become the new luxury?
"There is a contradiction here, the luxury clientele is extremely...
- What are the expectations of tomorrow's customers: to become desirable, desired... Renovating without changing everything?
The world is changing, so are the customers... Must we...
- How can we get out of the crisis together?
In the midst of the storm, hoteliers are mobilising and...
21 October 2020 09:15 to 10:15 Conference room Plenary Conference
Has the customer experience become the new luxury?
"There is a contradiction here, the luxury clientele is extremely heterogeneous. But it is more important than ever to get to know them well in order to propose tailor-made offers and experiences. According to the report "Hotel 2020: The Personalization Paradox" published by IBM Global Business Services, personalization of the guest experience is the one and only feature that will help hotels survive in the coming years. "
How to build a strong brand identity and enhance the customer experience? The new expectations of the luxury clientele, between tradition and modernity! New technologies to better meet expectations / Connected staff / Rooms and establishments of the future: ultra connection? What are the new codes of luxury?Conference Moderator:
Nicolas ROSSIGNOL
Speaker – TOUT LE MONDE CONTRE LE CANCERSpeakers:
Fabien COUBARD
Projects Director – HOTEL LE MEURICE (PALACE)Stephane PERSONENI
Managing Director – LILY OF THE VALLEY 5*21 October 2020 15:30 to 16:30 Conference room Plenary Conference
What are the expectations of tomorrow's customers: to become desirable, desired... Renovating without changing everything?
The world is changing, so are the customers... Must we reinvent ourselves quickly? Differentiate? To digitalize? What place for CSR?
Conference Moderator:
Nicolas ROSSIGNOL
Speaker – TOUT LE MONDE CONTRE LE CANCERSpeakers:
Fabienne ARDOUIN
Managing Director – LES HOTELS DU 9EME 3*Christophe SAUVAGE
Founder - Managing Director – ELEGANCIA HOTELS22 October 2020 09:15 to 10:15 Conference room Plenary Conference
How can we get out of the crisis together?
In the midst of the storm, hoteliers are mobilising and the unions are fighting to avoid the worst. How have hoteliers coped with the crisis? What is the current state of play? How to get out of it? What solutions and opportunities? What levers? Can solidarity work between professionals?
Conference Moderator:
Nicolas ROSSIGNOL
Speaker – TOUT LE MONDE CONTRE LE CANCERSpeakers:
Christine WELTER
Owner of the Cavendish and Villa Garbo – UMIHGiuseppe VINCELLI
Managing Director – CARLTONChristian GIORDANO
In charge of the Hotel Le Florian 2* & Vice-President of the Syndicat Des Hôteliers De Cannes Et Du Bassin Cannois – HÔTEL LE FLORIAN 2* ET SYNDICAT DES HÔTELIERS DE CANNES ET DU BASSIN CANNOIS